This post is late because we got home from Tucson and immediately came down with very bad colds and the flu. We are both finally recovering and feeling human. So without further ado, our PDI experience with La Mesa RV Tucson follows.
We went to Tucson the third week of December and lucky us, it was the coldest week in the last several months. Dave was grumbling about the amount of stuff I was packing to take but hey, we were camping out on the lot for at least two days so stuff had to come along. Once the normal spousal grumbling ceased we made our way to Tucson, fully expecting the worst. We had heard so many horror stories about dealers rushing the PDI and things not being caught. I had warned La Mesa I was going to be a stickler and they assured me that it would be no problem.
Our expectations for far exceeded and there was no single question that wasn’t answered or concern addressed. The PDI was actually an incredibly reassuring experience. Every person we dealt with was professional, polite, and low key. When we arrived we greeted by our salesman, Chris Johns, who introduced us to our service manager, Floyd Hall. Floyd and Chris are exceptional individuals who I will heap praise upon in the next post
Floyd had one of his service advisors, Dave Masters, walk us out to the fifth wheel and he proceeded to walk us through the outside of the coach. Dave had more questions than I did but the Dave’s asked and answered until my Dave was comfortable. Then we went inside where I had more questions, which were comfortably asked and answered.
Not once did either of us dig out one of the numerous check lists we had found online prior to leaving for Tucson. I’m infamous for making lists and so it is shocking that not once during the entire PDI process did I feel the need to pull out a PDI checklist. I attribute that to the patience and professionalism of Floyd and his team.
When we purchased the coach, part of the deal was that we would spend a couple of nights on the lot at La Mesa before signing off on the PDI. I cannot tell you how invaluable those nights were. Dave worked during the day, as you can see above. (He actually hates that picture but I’m proud of him since he lost fifty pounds in 2015). Every morning we had an e-mail waiting for Floyd with questions or things that went wrong overnight. Those camping nights were far more educational than the physical walkthrough. Every morning John, our service technician, would knock on the door prepared to fix stuff, everything from misbehaving MCD shades to gouged flooring.
Speaking of gouged flooring, the amazing ladies at Creative Colors International out of Casa Grande, AZ did an amazing job repairing our linoleum (of which they had never seen or repaired before). The repair job is so amazing that neither of us can pinpoint the exact location where the floor was damaged. The pictures below are of the repaired area, before and after. It’s a little evident in a close-up photo but everyday life, not at all visible.
We are pleased that the floor looks so good and the linoleum didn’t have to be ripped up and replaced.
We left on Friday morning, after three nights on the La Mesa lot. Almost every concern or issue we had was addressed prior to returning home. The outstanding issues were under discussion with La Mesa and Dutchmen for resolution. The Gump will be returning to Tucson at the end of January for outstanding items and the new stuff we’ve found on the first trip out.
Our biggest advice and take-away from the PDI experience? Staying overnight on the dealer lot before signing off on your rig cannot be under-estimated. So many issues and concerns were addressed that we would not have found during the normal PDI process. Should we ever replace The Gump, we will be overnighting on the dealer’s lot during the PDI.