We thought ourselves smarter than the average bear when we decided to purchase The Gump last December. After all, we had done a lot of research, looked at a lot of different models and manufacturers, we knew what we wanted and needed for our family, and we walked away from the ultimate choice at least twice before deciding to purchase. It was a non-emotional and well thought-out purchase. And yet, as we’ve learned we would have landed in the same spot if we had bought the first time we set foot in The Gump.
Listen folks, Mum is about to admit that she was wrong and that Dad handled the situation much better than she did. Also, can we get The Gump back already! I miss travelling and impressing folks with my sparkling personality.
Pickles is right, Dave handled the service issues much, much better than I did. I come from a background where every decision, choice was treated like the life and death matter it was (aerospace) whereas Dave can navigate murky waters of corporate life with an ease I cannot comprehend. Guess whose skills are more relevant in the RV world? Yep, not mine. I’m ok with that, now. I’m perfectly content to be the writer of the blog and planner of trips. Those dark, murky waters of slime can be navigated by Dave, I’ll be content to be the port in the storm from here on out.
Rather than turn this into a rant, I’ve decided to share a couple of lessons we learned in the last nine weeks of extended shake-down service.
The closer to home you get your rig worked on, the better. Nope seriously, sounds like common sense but we learned this one the hard way. Two hour drive one way through some of the worst traffic in the nation to check on progress of repairs means you won’t be checking in on a regular basis. Phone calls and emails are easy but are also easy to ignore and dodge. It’s much harder to ignore a person who shows up and wants to see the status of repairs.
Next time, despite the lack of trust in the dealership closer to the house we will be taking it there instead of the dealership we’ve spent months building a working relationship with simply because ten miles is a lot closer than two hours. Our showing up yesterday did far more than all of my emails and phones in the weeks since we dropped off The Gump for service.
Be willing to make repairs yourself even if you aren’t the handyman type. We heard this but took it with a large grain of salt. After all, if you could pay to have the work done professionally isn’t that less risky than let’s say Tammy All Thumbs trying to repair something? Short answer, undoubtedly yes but should you opt for the professional repair option be prepared to be royally and repeated screwed.
We have a simple, easy to repair safety issue that Dutchmen is refusing to repair. The details are for another post but the repair is less than $35 in raw materials and some time and labor. Fair enough, when the quote came in for the repair let’s just say it was far in excess of 100% markup in what I thought was the cost of raw materials. I told Dave, nope we’ll figure it out. He’s always engineering stuff and this time the conceptual can be made real. We’d save a ton of cash and get The Gump back that much sooner.
Spreadsheet action items are your best friend. Your rig may be your weekend get away or it may be your home but either way, the spreadsheet is your best friend when it comes to tracking ongoing issues and repairs.
Our dealership is busy and our service advisor is swamped. I know this logically but honestly, I’d become lazy and dependent like we all have on just throwing ongoing issues in an email as they came up. Guess what? Emails are easy to lose track of and a pain to follow-up on individually when there is long list of problems awaiting resolution. Spreadsheets on the other hand, attach to an email just as easily and keep everything that is ongoing in one place.
So, as you can imagine we now have an action item spreadsheet for The Gump. That same spreadsheet will be used until we no longer own The Gump.
So, would we do it all over again knowing what we know now? Yes, no hesitation and no regrets. We would do things differently regarding service and letting Dave handle interactions with Dutchmen and Keystone. But as for The Gump? No question we made the right decision for us, even if we haven’t made the right decision every time since. Life is a learning curve and we’ve learned a lot in the last four months. But much like the photo at the top, the sun is beginning to break through the clouds and there is light at the end of the road. I’m off to grab a cup of coffee and plan the next shake-out trip.